Tracking and Delivery Time
DEPENDING ON YOUR COUNTRY THERE MAY BE DELAYS IN SHIPPING DUE TO COVID 19
* Order before 12PM AEST for same day dispatch. Please allow up to 5 business days for dispatch during peak times or new launches.
AUSTRALIA
SHIPPING COSTS (AUSTRALIA):
Standard Post - $10.00 FLAT RATE OR FREE ON ORDERS OVER $200
Express Post - $15.00 FLAT RATE
SHIPPING TIMES (AUSTRALIA):
We ship via Australia Post. The following information is an estimated time frame and not a guarantee. Tracking will be provided to you when your order is dispatched.
ACT - 2 - 3 business days
New South Wales - 3 - 4 business days
Queensland - 2 - 5 business days
South Australia - 2 - 4 business days
Tasmania - 2 - 4 business day
Victoria - 2 - 5 business days
Western Australia - 3 - 5 business days
Northern Territory - 3 - 7 business days
- Once your order is processed and dispatched, you will receive a shipping confirmation email with a tracking number.
- All parcels are sent via Australia Post. The estimated delivery time for express shipping is 1-3 business days in most areas, and 5-7 business days for standard shipping. Once the package has left our warehouse we have very little control of it.
- Please note the delivery time listed above are only estimations. EstilloTheLabel is not responsible for any delays caused by the carrier, especially during high-volume periods.
- We aim to ship all orders on the same day if it is placed before 12:00PM AEST (Sydney time) on a business day, and on the next business day otherwise.
Note that there may be a delay during high-volume or sale periods.
- EstilloTheLabel is not responsible for any missing, damaged, or stolen parcels once the order is shipped. Please ensure that the correct shipping information is provided upon check out. If your package is missing please check your tracking information or contact Australia Post.
- All shipping costs are not refundable.
________________________________________________________
International
NEW ZEALAND
SHIPPING COSTS (NZ):
Standard Post - $14.99.95 AU FLAT RATE
Express Post - $22.99 AU FLAT RATE
ALL OTHER COUNTRIES
SHIPPING COSTS (INTERNATIONAL):
Determined by Australia Post at checkout
SHIPPING TIMES (INTERNATIONAL):
Due to Covid 19 there are significant delays in international shipping. The following website has up-to-date information regarding shipping times to your country from Australia Post.
https://auspost.com.au/service-updates/international-delivery-updates
- Once your order is processed and dispatched, you will receive a shipping confirmation email with a tracking number.
- All parcels are sent via Australia Post. Once the package left our warehouse we have very little control of it. Delivery time is dependent on the destination country.
- The customer will responsible for any custom and import duties/taxes charges. All the applicable charges must be paid by you even if you refuse the shipment upon the delivery.
- EstilloTheLabel is not responsible for any delays caused by the carrier, especially during high-volume periods.
- We aim to ship all orders on the same day if it is placed before 12PM AEST (Sydney time) on a business day, and on the next business day otherwise.
Note that there may be a delay during high-volume or sale periods.
- EstilloTheLabel is not responsible for any missing, damaged, or stolen parcels once the order is shipped. Please ensure that the correct shipping information is provided upon check out as EstilloTheLabel cannot provide reimbursements for packages not received due to incorrect shipping information.
- All shipping costs are not refundable.
Taxes & Duties
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.
If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any shipping charges incurred by us from the carrier.